Privacy Policy

1. Introduction

This Privacy Policy outlines how PACE Technologies ("we", "our", or "us") collects, uses, discloses, and protects your information in connection with the Metallographic Companion application (the "App"). By using the App, you agree to the practices described below.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, such as when you:

• Register for an account
• Contact us for support
• Request product information or technical documentation
• Subscribe to updates or marketing communications

This may include your name, email address, phone number, company name, and billing or shipping details.

2.2 User-Generated Content

When using the App, you may upload or create content including, but not limited to:

• Custom metallographic sample preparation workflows
• Material profiles, notes, and test results
• Images, diagrams, or procedural documentation

This content is stored securely and associated with your account to enable retrieval and modification. While we take steps to protect this data, you are solely responsible for ensuring that no confidential, proprietary, or export-restricted information is uploaded to the App.

3. How We Use Your Information

We may use your information to:

• Operate and maintain the App
• Provide customer support
• Improve features and functionality
• Process transactions or communications
• Analyze usage trends and aggregate metrics
• Enforce our terms of use and comply with legal obligations

4. Data Security

We employ commercially reasonable safeguards to protect your personal information and content. However, no system is completely secure. Therefore, we cannot guarantee absolute security of any information transmitted to or stored in the App.

If you are working with highly sensitive or proprietary data, you must take additional precautions and understand that use of the App is at your own risk.

5. User Responsibility

By using the Metallographic Companion, you are responsible for the accuracy and legality of any sample preparation procedures, workflows, or material information you submit. You affirm that:

• You have the right to use and store any procedures or documentation you upload
• Your submissions do not violate any third-party confidentiality or intellectual property agreements
• You understand that PACE Technologies is not responsible for protecting proprietary or confidential processes you choose to store in the app

If your workflows or methods are proprietary or sensitive in nature, please ensure that storing them in this app aligns with your organization's data handling policies. Use of the app is at your own discretion and risk.

6. Your Rights

You have the right to:

• Access and review your data
• Request correction or deletion of your information
• Withdraw consent where applicable
• Export your content in a machine-readable format

To exercise your rights, contact us at the email listed below.

7. Data Retention

We retain your data as long as your account is active or as needed to provide you with services. You may delete your content or request account deletion at any time. Upon deletion, we may retain residual copies for a limited time to comply with legal or security requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Material changes will be communicated through the App or via email.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: pace@metallographic.com